Customer Satisfaction Survey on Financial Services

 Dear Customer, Thank you for choosing our services. Please take a minute to answer this survey, which will help us improve the quality of our financial services.

1. How would you rate the ease of using the financial services provided by the company?

☐ Very easy

☐ Easy

☐ Moderately difficult

☐ Difficult

2. How satisfied are you with the speed of financial transaction processing?

☐ Very satisfied

☐ Satisfied

☐ Neutral

☐ Dissatisfied

3. How clear are the terms and fees related to the financial services?

☐ Very clear

☐ Clear

☐ Unclear

☐ Very unclear

4. How do you rate the competence of staff in providing financial support and advice?

☐ Excellent

☐ Very good

☐ Good

☐ Poor

5. Do you feel secure when using the financial services provided by the company?

☐ Yes, I feel completely secure

☐ Somewhat

☐ No, I have some concerns

☐ No, I don’t feel secure

6. Do you intend to continue using the company’s financial services?

☐ Yes, definitely

☐ Maybe

☐ Not sure

☐ No